National Real Estate Standards Corporation (NRESC) - The Measure of Success

Quality Management Assessment

A Blueprint for Improvement
Improving your real estate staff and operation begins by knowing how your organization measures up to national comparisons. Quality Management Assessment (QMA) us a standardized method to evaluate the performance of your property and facility management staff so you can run your business more effectively and efficiently. Based on industry standards and 'best practices', QMA uses Total Quality Management (TQM) techniques such as quality inspections, tenant questionnaires and statistical methods to evaluate your staff's performance.

An Objective Assessment
The assessment measures and ranks 48 separate processes in seven primary functions. Unlike an internal quality program, the review ensures an objective measurement because it is conducted by independent quality consultants with years of national real estate management and engineering experience.

Quality Inspection Forms
Each process is evaluated on the basis of a series of standard practices. The total inspection evaluates over 350 standard practices and regulatory requirements.

The results provide a blueprint to improve property performance by:

Establishing benchmarks to measure improvement

Ensure the highest quality standards are achieved

Increasing customer satisfaction (tenants and owners)

Train property personnel in methods to improve performance

Providing the ability to compare property managers or management companies

Minimize liability issues

A Framework to Improve Performance
		By assigning a quality rating to each of the 48 processes evaluated, the assessment calculates overall rating for each function. The results of each process and function are compared to a national database of commercial office buildings and corporate facilities to compute a percentile ranking.

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