| Tenant Surveys |
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Putting Tenants First Puts You Ahead Tenant satisfaction is the foundation of a solid real estate organization. Measuring satisfaction is crucial to raising the level tenant retention and building profitability. Tenant Surveys provide you with an independent evaluation and a systematic plan for addressing tenant concerns. A Comprehensive Independent Assessment  To ensure objectivity, the assessment typically includes surveys of randomly selected tenants. The result of this approach is an unbiased opinion of all major features of your building. Typically, surveys are conducted in the tenant's office by independent quality consultants. However, they can also be conducted through direct mail or telephone interviews. Tenant Surveys Responses, rated on a five-point scale, are weighted based upon the tenant's square footage. Results are analyzed and compared to a database of national averages. These scores are designed to measure and rank the effectiveness of a property management staff's performance and to emphasize recommended improvement areas.  Space Requirement Analysis: Identifies tenant space requirements and future lease intentionsHelps anticipate changing space needsUseful in designing new projects according to tenant needs and practices Building Services Analysis: Evaluates performance of specific building services and operationsIdentifies specific areas of tenant dissatisfaction and areas for improvementA Guide to Improvement The final report provides an analysis of the results and a comparison of these results to national averages, including actual tenant comments. The information serves as a guide to indicate the strengths and weaknesses of the operation and recommend specific areas for improvement. The survey also gives you the information you need to: Promote tenant relations Evaluate building features Improve competitive position Evaluate building staff Uncover service needs Identify improvement areas Create asset value
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