Putting Tenants First Puts You Ahead
Tenant satisfaction is the foundation of a solid real estate organization. Measuring satisfaction is crucial to raising the level tenant retention and building profitability. Tenant Surveys provide you with an independent evaluation and a systematic plan for addressing tenant concerns.
A Comprehensive Independent Assessment
To ensure objectivity, the assessment typically includes surveys of randomly selected tenants. The result of this approach is an unbiased opinion of all major features of your building. Typically, surveys are conducted in the tenant’s office by independent quality consultants. However, they can also be conducted through direct mail or telephone interviews.
Tenant Surveys
Responses, rated on a five-point scale, are weighted based upon the tenant’s square footage. Results are analyzed and compared to a database of national averages. These scores are designed to measure and rank the effectiveness of a property management staff’s performance and to emphasize recommended improvement areas.
Space Requirement Analysis:
Identifies tenant space requirements and future lease intentions
Helps anticipate changing space needs
Useful in designing new projects according to tenant needs and practices
Building Services Analysis:
Evaluates performance of specific building services and operations
Identifies specific areas of tenant dissatisfaction and areas for improvement
A Guide to Improvement
The final report provides an analysis of the results and a comparison of these results to national averages, including actual tenant comments. The information serves as a guide to indicate the strengths and weaknesses of the operation and recommend specific areas for improvement. The survey also gives you the information you need to:
Promote tenant relations
Evaluate building features
Improve competitive position
Evaluate building staff
Uncover service needs
Identify improvement areas
Create asset value
A comprehensive battery of questions focus on all major areas of commercial property management including:
Services
Staff
Aesthetics
Amenities
Future space requirements
Lease renewal intentions
Image
Occupancy value